Himalayan Echoes

Privacy Policy

Copyright Protection

Terms and Conditions

Limitation of Liability

Dispute Resolution

This is a legal document that contains the privacy policy, the copyright policy, the terms and conditions of sale, and the dispute resolution clause of Himalayan Echoes, a company that promotes wellbeing and ancient art of Tibetan singing bowls. It explains how the company collects, uses, and shares the data of its website visitors and customers, how it uses cookies, how it protects the data, and what rights and choices the customers have over their data. It also describes the company’s ordering, pricing, payment, delivery, cancellation, return, warranty policies, extended customer care and maintenance packages, liability limitations, and dispute resolution.

Privacy Policy

Who we are?

We are Himalayan Echoes, a company that promotes wellbeing and the ancient art of Tibetan singing bowls, sells Tibetan singing bowls, gongs, books, Buddhist artefacts and spiritual products, and offers coaching and other related services.

We care about your privacy and want to tell you how we collect, use, and share your data when you visit our website or buy from us. This policy also explains your rights and choices about your data.

What data do we collect and why?

We collect different data types from or about you, depending on how you use our website or interact with us. Some of this data may be personal, which means it can identify you or be linked to you. For example, we collect:

  • Data you give us: When you leave a comment, register an account, request a password reset, or contact us through the website, we collect the data you give us, such as your name, email address, website, and message. We use this data to reply, provide services, communicate with you, and prevent spam.
  • Data we collect automatically: When you visit or use our website, we collect some data, such as your IP address, browser type, device type, operating system, pages visited, time spent, and actions taken. We use this data to analyse how you use our website, improve its functionality and performance, and show you relevant content and ads.
  • Data we collect from third parties: When you visit or use our website, some third parties may collect data about you. We may also use content from other websites, such as videos, images, and articles, which may collect data about you, use cookies, track your activity, and monitor your interaction with that content. We do not control these third parties and are not responsible for their privacy practices. You should read their privacy policies before using their services.

How do we use cookies?

Cookies are small files stored on your browser or device when you visit or use our website. We use cookies for various purposes, such as:

  • To remember your preferences and settings, such as your name, email address, and website, when you leave a comment or log in to your account.
  • To measure and analyse how you use our website, such as which pages you visit, how long you stay, and what actions you take.
  • To show you relevant content based on your interests and behaviour.

You can manage your cookie preferences and settings in your browser or device. However, some features and functions of our website may only work correctly with cookies.

How do we share your data?

We do not sell, rent, or trade your personal data with any third parties for their own purposes. We may share your data with:

  • Service providers: We may use third-party service providers to help us operate, maintain, and improve our website, such as hosting, analytics, security, spam detection, email delivery, etc. We only share your data with these service providers to the extent necessary for them to perform their services for us, and we require them to protect your data and comply with the law.
  • Legal authorities: We may disclose your data to legal authorities if we believe that such disclosure is necessary to obey the law, protect our rights or property, prevent or investigate fraud or abuse, or ensure the safety or security of anyone.

How do we protect your data?

We take reasonable measures to protect your data from unauthorised access, use, change, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data. You are responsible for keeping your password and account information secret and telling us of any suspected or actual security breach.

How long do we keep your data?

We keep your data for as long as necessary to fulfil the purposes for which we collected it or as required by law. For example, we keep your comments and their data to automatically recognise and approve any follow-up comments instead of holding them in a queue. We also keep your personal information in your user profile if you register an account on our website, and you can see, edit, or delete it at any time (except you cannot change your username). We may delete or anonymise your data when it is no longer needed or upon your request.

What rights do you have over your data?

You have certain rights over your data, depending on where you live and the applicable laws. These rights may include:

  • The right to access, update, or delete your data.
  • The right to object to or limit the processing of your data.
  • The right to withdraw your consent to the use of your data.
  • The right to receive a copy of your data in a portable format.
  • The right to complain to a supervisory authority.

If you want to exercise these rights, please contact us using the details below. We will respond to your request within a reasonable time and according to the law.

How to contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Himalayan Echoes, email: info@himalyanechoes.com

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, the website, or the law. We will notify you of any significant changes by posting a notice on the website or by email. Your continued use of the website after such notice means that you accept the revised Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed of how we handle your data.

Copyright Protection

We are the author and designer of the website and the products, and we own all intellectual property rights, including copyright, in the design and files of the website and the products. You cannot copy, modify, distribute, or use any part of the website or product without our permission. Unless otherwise agreed in writing, the author and designer retain all intellectual property rights, including copyright, in the design and files of the design or the product, regardless of whether the design or the product was sold to the client or created as a work for hire. The only exception is if we agree to transfer or license our rights to you in writing.

Terms and Conditions

These terms and conditions of sale apply to any purchase of goods, services, and digital content from our website or through a verbal agreement. You agree to be bound by these terms and conditions by placing an order or agreeing on a contract. Please read them carefully and contact us if you have any questions.

  • Ordering: You can order products or services from our website by following the instructions on the product or checkout pages. You will receive an email confirmation of your order after you complete the payment. You can also order products or services by verbal agreement on a contract with us or our authorized representatives. In this case, you will receive a written confirmation of your order, quotation or invoice by email, mail or messaging services within a reasonable time after the agreement. We reserve the right to accept or reject your order for any reason, such as product availability, pricing error, or payment failure. If we reject your order, we will notify you and refund any payment you have made.
  • Pricing and payment: The prices of our products or services are displayed on our website and include any applicable taxes and fees or are negotiated with the client. The supplier reserves the right to change the prices of the services and products at any time, subject to prior notice to the customer. You are responsible for paying the total price of your order, including any shipping and handling costs, at the time of placing the order unless otherwise agreed upon in writing by the parties. You can pay by any method accepted on our website or as stated in the invoice. We use third-party payment providers to process your payment and do not store your payment details on our website. The customer agrees to pay the full amount for the services and products provided by the supplier within 30 days of the invoice date. The payment must be made by the method and in the currency specified by the supplier.
  •  Late payment: If the customer fails to make the payment within the agreed timeframe, the supplier may, without prejudice to any other rights or remedies, do any or all of the following:
    • Late payment automatically attracts a late payment fee, which is £40 for debts up to £1,000, £70 for debts up to 10,000 and £100 for debts £10,000 and more.
    • Charge interest on the overdue amount at the statutory late payment interest rate, which is 8% + plus the current Bank of England base rate for business to business transactions per annum, calculated daily from the due date until the date of actual payment.
    • Limit or suspend the functionality of the products until the payment is made in full.
    • Confiscate the products and terminate the contract without any liability to the customer.
    • Claim for reasonable costs each time we try to recover the debt.
    • Take legal action to recover the outstanding amount, plus any interest, costs, and expenses incurred by the supplier.
    • The customer acknowledges and accepts the consequences of late payment and waives any right to dispute or challenge them. The customer also agrees to indemnify the supplier for any losses or damages resulting from the customer’s breach of this section.
  • Delivery: We will deliver the products or services to you as soon as possible after you place your order. The delivery time will depend on the availability of the products or services, the delivery method you choose, and your location. We will provide you with an estimated delivery date and a tracking number if available. We are not responsible for any delays or failures in delivery caused by factors beyond our control, such as weather, traffic, strikes, customs, or carrier errors. If you do not receive your order within a reasonable time, please contact us, and we will try to resolve the issue.
  • Cancellation and returns: You have the right to cancel your order and return the products or services within 14 days of receiving them without giving any reason. To exercise this right, you must inform us of your decision by email and return the products or services to us in their original condition and packaging. You are responsible for the cost and risk of returning the products or services. We will refund you the price of your order, including any delivery costs, within 14 days of receiving the products or services back or receiving proof of return. We may deduct from the refund any loss in value of the products or services due to your handling of them. This right does not apply to any products or services made to your specifications, personalised, or otherwise unsuitable for return, such as digital content you have downloaded or streamed. This right also does not apply to any products or services ordered by verbal agreements unless otherwise agreed upon in writing by the parties.
  • Warranty: We offer a standard one-year warranty on all our products or services unless otherwise stated on the product page or the order confirmation. This warranty covers any defects in materials or workmanship under normal use during the warranty period. This warranty does not cover any damage or malfunction caused by misuse, abuse, negligence, accident, modification, or unauthorised repair. If you discover a defect in your product or service during the warranty period, please contact us, and we will repair or replace it at our discretion, free of charge. You may need to provide proof of purchase and return the product or service to us for inspection. This warranty does not affect your legal rights as a consumer under the applicable law.
  • Extended customer care, aftersales care and maintenance packages: Besides the standard warranty, we also offer extended customer care and aftersales care and maintenance packages for some of our products or services. These packages provide additional benefits, such as extended warranty periods, priority support, free updates, discounts, and more. You can purchase these packages when ordering or within the standard warranty period. The price and duration of these packages vary depending on the product or service you buy. The details and terms and conditions of these packages will be subject to negotiation and order confirmation. These packages are optional and do not affect your legal rights as a consumer under the applicable law.

Limitation of Liability

You must use our products and services correctly and legally. Your responsibility is to use the product and services as intended to and avoid any unlawful or harmful use of the product. To the fullest extent permitted by law, we are not liable to the customer, whether in contract, tort, breach of statutory duty, or otherwise, for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, or any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the performance or non-performance of the products or services, your use of or inability to use our products or services or any errors, omissions, interruptions, defects, or delays in the products, services, even if we have been advised of the possibility of such damages. This limitation of liability shall apply to the fullest extent permitted by law and shall survive the termination or expiry of this agreement.

Dispute Resolution

If you have any dispute with us regarding our products or services, you agree to contact us first and try to resolve the dispute amicably. If we cannot resolve the dispute within 30 days, you agree to submit the dispute to the exclusive jurisdiction of the courts of England and Wales and to be bound by the laws of England and Wales without regard to its conflict of laws principles.

Contact us

If you have any questions or feedback about our products, services, or website, please contact us at:

Himalayan Echoes, email: info@himalayanechoes.com

We appreciate your business and hope you enjoy our products and services. Thank you for choosing Himalayan Echoes.